Stormy Seas...no problem, I'm CALM!

Someone just had a violent outburst!  Another just let out a string of vitriol 😲 You overheard an employee bullying another. Another just had a meltdown at their desk. WHAT???

Yep, you lead HUMANS!! Imperfectly perfect humans.

SO, what are you going to do? Get violent yourself? Match vitriol for vitriol? Badger the employee? Have a public meltdown yourself?

No, you are going to be the CALM in the storm.  You are going to quietly with love and care address each situation.

CALM - not showing or feeling strong emotion, the absence of violent or confrontational activity, to soothe

In order to be THE LEADER with the skill, mindset, care and heart to be the calm, you must learn the skills, so you have tools at your disposal.

Learn the PAUSE
Make room for emotions to settle. Practice keeping your own emotions in check. When we let emotion rule we tend to do and say inappropriate things!! Help the employees to a private area to regain their composure.

Learn ALL sides of the situations
Remember it’s always one more than the number of people involved.  We as humans like to put on our rose-colored glasses when talking about our involvement in something.  Not that the account is completely inaccurate, but we attribute intention that others had no knowledge of and give ourselves the benefit of the doubt. Don’t forget the WHAT REALLY HAPPENED side!

Learn how to have CRUCIAL CONVERSATIONS
Got that? No hiding in your office. No pretending the situation didn’t happen. No talking to only the one(s) you find easy to talk to. Put on your big leader pants and start talking with kindness, care and empathy.

Here is a fabulous resource for growing your CALM & EFFECTIVE COMMUNICATION muscle!

Kerry Patterson & Joseph Grenny - CRUCIAL CONVERSATIONS – Tools for talking when the stakes are high

Go have that conversation you’ve been avoiding…TODAY!